![]() The most important thing to consider is, if your chosen multilingual live chat uses a generic MT, ensure it uses the most advanced version offered by the provider. Some of the most commonly used are Google Translate and Microsoft Translator/Bing. MT is software that can translate content into a desired language without human input.Ī lot of multilingual live chats use generic MT systems and connect them to their own systems through an API. Most real-time live chat translators use machine translation (MT). ![]() Does it use the most advanced machine translation? Hold-ups in translation can result in slow response times, which is frustrating for customers and leads to high abandonment rates and low first-time resolution rates.ĭelays will also increase the time an agent spends on each interaction, making them less efficient by reducing the number of chats they can deal with per hour.įor a seamless experience for your customers and your employees, real-time translation is a must-have live chat feature.Ĥ. This process of copying and pasting individual messages into a translator and then copying them again into the chat window will seriously reduce the speed of the interaction.ĭelays like this are one of live chats’ biggest don'ts. If a multilingual live chat doesn't offer real-time translation, it means your customer support teams will be limited to translated canned responses or translating messages themselves with a translator. This means instant translation into English when an agent receives a message, and instant translation from English into the appropriate language when an agent sends a message to a customer. It's essential that your multilingual live chat can translate in real-time. Let's take a look at the key questions to ask when deciding on the best multilingual live chat for your business. Language input is not case-sensitive.How do you choose the best multilingual live chat?Īs chat translation grows more popular, there are an increasing number of multilingual chat solutions on the market. Language values can be the name in English ( French), the native language name ( Français), the ISO code of the language ( fr), or even a country flag emoji ( □□).Messages by bots and webhooks are ignored, unless they are whitelisted.Get instructions for this command within Discord by writing: -translate help auto.Languages: write the languages you need (full name or short codes).If you have made any mistakes, you can always change the channel settings again or use the stop command to disable auto translation: -translate channel auto stop Same-channel Auto Translation Language: Pick the language of each channelĪfter you are done, you can make sure the channels are correctly linked using this command: -translate groups.Automatic Group name: Use numbers or a common name to link channels.Go to each channel and edit the automatic translation settings: Now create the channels for each language, there are 2 options: Then decide which languages you wish to translate to We will use English, French and Spanish as examples. This is the preferred way for auto-translating more than 2 languages, We highly recommend this approach and offer support for setting it up if you need help.įirst decide which channels you wish to translate, for the sake of this guide, we will use the #announcements, #general-chat and #leaders channels as examples. With that setup, native speakers will only need to read and write in their native language in their language-channel.Īll messages are translated and mirrored so the conversation across channels is the same. Instead of seeing translations under each message, you can link separate language-channels and forward translations to keep the conversation clean. For more languages, consider buying a premium plan. Translations can be posted under the original text (same-channel) or forwarded to language-channels (auto-group).Īutomatic translation is limited to 2 languages in the free trial. Learn how to configure automatic channel translation and edit channel settings.
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